MH Driving School

1. All block booking payments are non refundable. In exceptional circumstances and the instructor discretion any refunds that are to be made should be directly with the instructor.
2. You must hold a valid UK provisional driving licence and present it to your driving instructor at the start of your first lesson. You must bring your licence with you to all your lessons and tests. Failure to do so will result in the lesson and/or test being cancelled without a refund.
3. It is your responsibility to be on time for your lessons. As the driving instructor may have other lessons to deliver, the lessons will not be extended to compensate for you arriving late.
4. If you do not attend a lesson, the driving instructor will be entitled to keep the full tuition fee of the missed lesson and the lesson time will be deducted from your course hours.
5. If your instructor does not hear from you for more than three weeks and you do not respond to any of their messages, your place and pre – paid lessons will be lost. Please take your driving course seriously.
6. If pre – paid deals are not completed before you pass the practical test with us, any unused training time will be recalculated at the normal lesson rate and the remainder refunded accordingly. If a gap of longer than three weeks goes by and we have not heard from you then all pre – paid deals will be lost. Please keep in touch with your instructor.
7. Lessons cancelled at short notice or missed for whatever reason (48hrs before lesson start time) will require payment in full. It is your responsibility to check times and dates of lessons.
8. Practical test I reserve the right to withhold the use of the driving school car for practical test, if in my opinon the chances of passing the test are unrealistic.
9. Practical Test – Cancellation In the event of the driving school car being unavailable on the day of the practical test for reason of illness on the instructor’s part, or for reasons of mechanical failure, we will try our best to allocate another instructor. If this is not possible we will refund test fees incurred by you in full unless plenty of notice has been given for you to change your test date.
10. In the event of the practical test being cancelled by the Driving and Vehicle Standard Agency, it is normal practice for the test fee to be refunded by them. However, lessons booked on the day will be subject to the 48 hours’ late notice cancellation and will require payment. (Some of these fees can normally be claimed back from the D.V.S.A).
11. The driving instructor may refuse to proceed with a driving lesson if you use abusive language or threatening behaviour, or if you fail to act on any reasonable request made by the driving instructor. The driving instructor may also refuse to proceed if they believe you are under the influence of alcohol or drugs during the lesson.
12. Complaints Procedures In the event of a complaint all efforts must be made to resolve the problem directly with the instructor. If a suitable solution is not reached then the complaint should be put in writing to the email: info@mhdrivingschool.co.uk
13. Your lesson will be cancelled, and your fee will be lost if you turn up for a lesson under the influence of alcohol, drugs, medication, or any substance that leaves you unfit to drive.
14. In accordance with the GDPR we would like to inform you that we will hold personal information relevant to your driving course for 1 year after you have completed your driving course. If you would like your information deleting before this date please contact MH Driving School direct on 01274900177 or email us: info@mhdrivingschool.co.uk
15. All driving courses and lessons are due for payment on or before the lesson start date.
16. All bookings must be completed within 1 year. Otherwise, they will expire